AI sales agent for Instagram, WhatsApp & Messenger shops

Every DM answered. Every lead captured. Every order organised.

Owasel reads your customers’ messages, recognises the product from a post link, a screenshot or just its name, knows who is asking and what they’re allowed to get — then replies in your customers’ own dialect, inside the rules you set.

Sign in with Facebook and your channels are linked · WhatsApp Business, Instagram and Messenger · No card needed

Zahraa · Instagram
Returning customer · 3 orders
AI replying
[Shared post image]
@lamsa.boutique · shared post
شكد سعر هذا؟ عندكم L؟
Product from post link · Satin evening dress Size L in stock Loyal: 5% allowed
هلا زهراء، نورتينا مرة ثانية. فستان الستان سعره 45,000 دينار، والـ L متوفر. لأنج من زبائنا نكدر نسويلج خصم 5% فيصير 42,750. تحبين أثبتلج الطلب؟
Replied in 6s · price and discount checked against your rules
Order drafted
Waiting for address
Lead captured
Hot · asked for price + size

Sound familiar?

HOW IT WORKS

Live in an afternoon. No catalog to type.

  1. Step 1: Connect

    Sign in with Facebook — WhatsApp, Instagram and Messenger are linked in the same step.

  2. Step 2: It learns your shop

    Your posts become a product catalog with prices, sizes and colours. You approve every item.

  3. Step 3: Tell it about your shop

    Delivery fees, payment, returns, discounts and anything else in your own words.

  4. Step 4: Sell

    Review its drafts before they go out, or let it reply on its own.

IT KNOWS WHAT THEY MEAN

A link, a screenshot or a half-spelled name — it finds the product.

instagram.com/p/C9x… هذا بيش؟

Post links & shared posts

Every post in your account is linked to the product it shows, so a share or a link is an exact match.

[Customer screenshot]

Screenshots & photos

Photos are compared with your catalog images. Unsure? It asks a short question instead of guessing.

بعدكم عدكم النايك الابيض؟

Names, nicknames & typos

Arabic in your customers’ dialect — Iraqi, Gulf, Levantine, Egyptian and more — plus English, misspelled or shortened. Matched against names and the aliases you add.

IT KNOWS WHO’S ASKING

Regulars are treated like regulars.

Owasel remembers each customer’s orders, sizes and preferences, and recognises them across WhatsApp, Instagram and Messenger once they confirm it’s them. Discounts are applied only when your rules allow — the AI can never invent a price, a discount or a policy.

  • Loyalty discount after the orders you choose
  • Hard floor price on every product
  • Hands over to you on complaints, refunds or low confidence
Zahraa Ali
Baghdad · Karrada · customer since March
Orders
3
Usual size
L
Discount
5%
Instagram @zahraa.a WhatsApp +964 770 ••• 4521
Rule applied: Loyal customer (3+ orders) → up to 5%

Everything a busy shop needs. Nothing it doesn’t.

YOU STAY IN CONTROL

Two ways to work. Switch any time.

REVIEW FIRST

The AI drafts. You send.

Every message gets a ready reply. Send it as it is, edit it, or write your own. Nothing reaches a customer without you.

AUTO-REPLY

The AI answers. You handle the rest.

Replies in seconds, day and night, inside your rules. Complaints, refunds and anything unsure come straight to you.

Simple monthly plans

Every plan includes monthly credits. One customer reply is about one credit. Choose a plan in the app and our team contacts you to arrange payment — Qi Card in Iraq, bank card, invoice or bank transfer (contact us).

Prices in EUR. Our team confirms any tax and the local-currency amount before you pay.

Questions

Will it make up prices or discounts?

No. Prices come from your approved catalog and discounts from your rules. Anything else is blocked and handed to you.

Which languages and dialects does it speak?

Arabic in your customers’ dialect — Iraqi, Gulf, Levantine, Egyptian and more — plus Kurdish (Sorani) and English. It understands voice notes and mixed Arabic/English, and replies in the tone you choose. The dashboard is in Arabic or English.

Is my customers’ data safe?

Hosted in the EU, fully separated from every other shop, and deleted within 30 days on request.

Can I reply myself?

Any time. Take over a conversation with one tap; the AI stays quiet in that chat until you hand it back — it never resumes on its own.

Stop losing customers in your DMs.

Connect your pages and see your first AI replies today.

Start free — 300 credits